GGUSD Communication and Complaint Process
Garden Grove Unified School District values feedback from all stakeholders, including students, staff, parents, and community members. There are a variety of avenues for communicating with GGUSD depending on the nature of your comment or concern. Please do not hesitate to reach out to the district using the communication channels provided below.
Online Suggestion Box
Do you have a suggestion or compliment to share with GGUSD? Please submit your suggestions or compliments to our Online Suggestion Box, which is intended to gather feedback, suggestions, thoughts, and ideas so that we may better meet your needs and interests. All parents, students, staff, and community members are welcome to submit suggestions.
Concern or Complaint?
Do you have a concern or complaint and if so, have you taken the following steps provided in our district's Communication Guidelines to resolve your issue?
Garden Grove Unified School District values open and transparent communication with our families and wants parents/guardians to take an active role in their child's education through engaging conversations. Most questions and concerns are resolved at the school level. GGUSD’s Communication Guidelines help parents get answers to their questions or concerns in a timely manner. Please read our Communication Guidelines document for important resources about parent communication in GGUSD.
Have you followed the recommended steps in our Communication Guidelines, and you still have an issue that is unresolved? Learn more about our process to file a complaint.
File a Complaint
Formal Complaint
The Formal Complaint Process is intended for those with complaints or concerns with GGUSD employees. These complaints are directed to the Assistant Superintendent of Personnel Services and a formal investigation process is carried out. The results of the investigation are confidential due to personnel privacy laws.
Click here for Board Policy 3120 on the Formal Complaint Process.
Click here for Administrative Regulation 3120.1 on the Formal Complaint Process.
Download the Formal Complaint Form (PDF), print it and submit it via email to complaints@ggusd.us or submit it to your child's school.
Complete the Formal Complaint Form electronically via our Google form.
Uniform Complaint
The Uniform Complaint Process is intended for those alleging discrimination, intimidation, bullying, and equity. Click here to read our board policy on the Uniform Complaint procedures. To file a uniform complaint, call the Office of Educational Services at 714-663-6143 or submit a letter to 10331 Stanford Avenue, Garden Grove, 92842 to the Attention of: Assistant Superintendent of K-12 Educational Services.
Williams Complaint
A Williams complaint concerns instructional materials, teacher vacancy or misassignment and emergency or urgent facilities conditions that pose a threat to the health and safety of pupils. Click here for our Administrative Regulation about the process for Williams Complaints.
Anonymous Hotline
Our district utilizes a variety of tools to create safe and welcoming school campuses. Our district has partnered with WeTip, an anonymous hotline that is staffed by trained professionals 24 hours per day, seven days per week, 365 days per year. The organization is credited for helping school districts and other organizations across the country stop violence before it occurs. We want to encourage anyone who sees something out of the ordinary or suspicious to use the hotline – whether the suspicious activity occurs at school, while students are coming or going from school, or out in the community. WeTip takes calls on a wide variety of safety issues like abuse, bullying, cyberbullying, drug use, guns, theft, violence, suicide, and more. You can call WeTip at 1-800-782-7463.